Refund & Cancellation Policy

A. 24-Hour Refund & Cancellation Window

• Strict Deadline: Refund or cancellation requests are only valid if initiated within **24 hours** of plan activation. After this 24-hour window, the subscription is considered final, and no refunds will be issued under any circumstances.
• Service Usage Deduction: If you utilize any part of our service—including diagnostic tests, nutritional consultations, or digital blueprints—within the initial 24 hours, the **full cost of the utilized service** (e.g., diagnostic test charges) will be deducted from your refund amount.
• Proprietary Content: Due to the digital nature of our "Diet Blueprints" and the immediate allocation of "Relationship Managers," all approved refunds within the 24-hour window may be subject to a nominal administrative processing fee.

B. Commitment to Execution

Better Ensure operates on a "System-Driven Success" model. Our fees are for the access to the platform, system architecture, and coaching time. Results are dependent on user compliance (Compliance Score). Beyond the initial 24-hour window, the commitment is mutual and final.

C. Subscription Cancellation

• Notice Period: Users may cancel their subscription at any time to prevent future billing; however, once the initial 24-hour activation window has passed, no pro-rated refunds, partial returns, or credits will be issued for the remaining days of the current billing cycle.
• Test Forfeiture: Upon cancellation, any unused diagnostic tests within the "Test Wallet" or rotational cycle are forfeited and cannot be encashed.